KochWorks

Legal

Refund & Cancellation Policy

Last updated: September 13, 2026

This policy explains how KochWorks LLC handles cancellations, refunds, and service delivery. It forms part of our Terms of Service. All amounts are in United States dollars (USD).

1. Service delivery

KochWorks provides digital, done-for-you services. There is no physical product and nothing is shipped.

  • Setup: after your setup fee is paid and your onboarding form is returned, we build and launch your system within 7–10 business days.
  • Ongoing service: your subscription delivers continuous management of your system for the paid month, beginning on your launch date.
  • If a build will take longer than 10 business days for any reason, we will tell you in advance and give you the option to cancel for a full refund of the setup fee.

2. Cancelling your subscription

Plans are month-to-month with no contract or minimum term.

  • Email hello@kochworks.io from the address on your account, or call us, to cancel. We confirm every cancellation by email the same business day we receive it.
  • Cancel at any time before your next renewal date and you will not be billed again.
  • Your service remains active through the end of the period you have already paid for.
  • We do not require notice periods and we do not charge cancellation fees.

3. Refunds on monthly subscription fees

  • 14-day satisfaction window. If you are not satisfied within 14 days of your launch date, tell us and we will refund your first month's subscription fee in full.
  • Accidental renewals. If you intended to cancel and were charged for a new month, contact us within 7 days of the charge and we will refund that month in full.
  • Service failure. If your system is not operating and we cannot restore it within 3 business days of you reporting it, we will refund a pro-rated portion of that month.
  • Outside these cases, monthly fees for periods already served are non-refundable, as the service for that period has been delivered.

4. Refunds on setup fees

  • Full refund if you cancel before we begin work on your build.
  • Partial refund, pro-rated against work completed, if you cancel while the build is in progress.
  • Once your system has launched, the setup fee is non-refundable, as the work has been delivered.

5. How to request a refund

Email hello@kochworks.io with your business name and the charge in question. We review every request within two business days and tell you the outcome in writing. Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Disputes

If you believe a charge is incorrect, please contact us before opening a dispute with your bank or card issuer. We will work with you directly and in good faith to resolve it, and in most cases can do so faster than a formal dispute.

7. Contact

KochWorks LLC · hello@kochworks.io · (555) 555-5555
123 Example Street, Suite 100, Burlington, VT 05401, United States