What exactly am I paying for each month?
A managed service. The monthly fee covers hosting and operation of your lead response system, the messaging platform and phone number, ongoing changes to your message sets and sequences, monitoring, and support. The one-time setup fee covers the initial build and configuration.
How do I get billed?
Setup is billed once, up front. The monthly subscription starts on your launch date and renews automatically on the same day each month until you cancel. All payments are processed securely by Stripe — we never see or store your full card number.
Am I locked into a contract?
No. Plans are month-to-month. You can cancel at any time before your next renewal date and you won't be billed again. See the Refund & Cancellation Policy.
How fast will I see results?
The system starts responding to leads the day it goes live, so you'll see faster reply times immediately. Meaningful movement in booked jobs and review volume usually shows up in the first 30–60 days, depending on your lead volume.
Do I need to replace my current phone number or website?
No. We work with the number and website you already have. If you'd rather we rebuild something, that's quoted separately.
What if I need help?
Email us at hello@kochworks.io. We reply to all support requests within one business day, and Growth and Systems clients can reach us by phone.